FAQs

What payment methods do you accept?
We accept all major credit cards, including Visa, MasterCard, and American Express, providing a seamless and secure payment process for our customers.

How can I track my order?
After your order has been dispatched, you will receive an email with a tracking number. You can use this number to monitor your order’s status online through our tracking system.

Do you offer international shipping?
Yes, we offer international shipping to numerous countries across the globe. Shipping costs and delivery times vary depending on your destination. Please refer to our Shipping Policy for detailed information.

What is your return policy?
We offer a 30-day return policy for all items, allowing you to return products within this period if you are not fully satisfied. For complete details on eligibility and instructions for initiating a return, please consult our Return Policy.

How can I contact your customer service team?
For assistance, please contact our customer service team via email at service@charlixcxworld.com.com or through the contact form on our website. We are available to help with any inquiries or concerns related to your order or our products.

Can I cancel or modify my order after it has been placed?
Once an order is placed, it cannot be modified or canceled. However, if you have any issues or require assistance with your order, please contact our customer service team promptly, and we will make every effort to assist you.

How long will it take for my order to arrive?
Standard shipping typically takes 9-25 business days depending on your location. If your order has not arrived within 25 days, please check with your local post office or reach out to us via email for assistance.

Do you offer discounts or promotions?
Yes, we frequently offer discounts and promotions. To stay informed about our latest offers, please subscribe to our newsletter and follow us on social media.

Do you offer gift wrapping services?
Currently, we do not offer gift wrapping services. However, many of our products come in attractive packaging suitable for gifting.

Can I return a gift that was purchased for me?
Gifts can be returned in accordance with our standard return policy. Please note that refunds for returned gifts will be issued to the original purchaser via their original payment method.

If you have any other questions or concerns that are not addressed in this FAQ, please don’t hesitate to contact our customer service team. We are committed to ensuring that your shopping experience is as smooth and enjoyable as possible.

Thank you for choosing CHARLIXCXWORLD!